:root{--bg:#f4f7fb;--panel:#fff;--ink:#172033;--muted:#667085;--line:#dfe6ef;--brand:#0b6fa4;--brand2:#0891b2;--nav:#0b1f33;--danger:#c9364f;--warn:#d97706;--ok:#14804a;--shadow:0 8px 28px rgba(16,24,40,.08)}*{box-sizing:border-box}body{margin:0;font:15px/1.5 Inter,Segoe UI,Arial,sans-serif;background:var(--bg);color:var(--ink)}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}.login{min-height:100vh;display:grid;place-items:center;background:linear-gradient(135deg,#071827,#0b3551)}.login-card{width:min(430px,92vw);background:#fff;padding:38px;border-radius:18px;box-shadow:0 24px 70px #0007}.brand{font-size:23px;font-weight:800}.brand span{color:var(--brand2)}.login-card h1{font-size:28px;margin:28px 0 6px}.muted{color:var(--muted)}label{display:grid;gap:7px;font-weight:650;margin:16px 0}.field,input,select,textarea{width:100%;border:1px solid #cbd5e1;border-radius:9px;padding:11px 12px;background:#fff;color:var(--ink)}textarea{min-height:110px;resize:vertical}.btn{border:0;border-radius:9px;padding:11px 16px;font-weight:750;cursor:pointer;background:#e8eef5;color:#16263a}.btn-primary{background:var(--brand);color:#fff}.btn-danger{background:#fff0f2;color:var(--danger)}.wide{width:100%}.shell{min-height:100vh;display:grid;grid-template-columns:248px 1fr}.sidebar{background:var(--nav);color:#d9e6f2;padding:24px 18px;position:sticky;top:0;height:100vh}.sidebar .brand{color:#fff;padding:4px 10px 28px}.nav a{display:block;padding:12px 14px;border-radius:9px;margin:4px 0}.nav a.active,.nav a:hover{background:#123a58;color:#fff}.sidebar-foot{position:absolute;bottom:20px;left:18px;right:18px;border-top:1px solid #28435a;padding:18px 8px 0}.main{min-width:0}.topbar{height:74px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 32px}.topbar-sub{font-size:12px;color:var(--muted);margin-top:1px}.content{padding:28px 32px}.headline{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:22px}.headline h1{font-size:28px;margin:0 0 4px}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:20px}.metrics-6{grid-template-columns:repeat(3,1fr)}.metric,.panel{background:var(--panel);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow)}.metric{padding:20px}.metric strong{display:block;font-size:28px;margin-top:8px}.metric small{display:block;color:var(--muted);margin-top:2px}.panel{overflow:hidden}.toolbar{display:grid;grid-template-columns:1fr 180px 180px auto;gap:10px;padding:16px;border-bottom:1px solid var(--line)}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:14px 16px;border-bottom:1px solid var(--line);vertical-align:top}th{font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);background:#fafcff}tr:hover td{background:#fbfdff}.ticket-title{font-weight:750}.badge{display:inline-flex;padding:4px 9px;border-radius:99px;font-size:12px;font-weight:750;background:#edf2f7}.badge.success{background:#e8f7ef;color:var(--ok)}.badge.live{background:#e6f7fb;color:#087991}.critical{background:#ffe8ec;color:var(--danger)}.high{background:#fff2dc;color:var(--warn)}.normal{background:#e7f3ff;color:#176ba0}.low{background:#edf2f7;color:#586474}.breached{color:var(--danger)!important;font-weight:700}.flash{padding:12px 15px;border-radius:9px;margin-bottom:16px;background:#e8f7ef;color:var(--ok)}.flash.error{background:#fff0f2;color:var(--danger)}.grid-2{display:grid;grid-template-columns:minmax(0,1fr) 380px;gap:18px}.section{padding:20px}.section h2{margin:0 0 15px;font-size:18px}.section h3{font-size:13px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);margin:20px 0 8px}.timeline{display:grid;gap:12px}.event{border-left:3px solid #c9d8e6;padding:3px 0 3px 14px}.event.internal{border-color:var(--warn);background:#fffaf0;padding:10px 12px}.event small{color:var(--muted)}.actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.empty{padding:48px;text-align:center;color:var(--muted)}.queue-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.queue-card{overflow:visible}.card-title{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}.card-title h2{font-size:21px;margin:2px 0 0}.eyebrow{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.08em;color:var(--brand)}.queue-metrics{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-top:20px}.queue-metrics div{padding:13px;background:#f7f9fc;border-radius:9px}.queue-metrics span{display:block;font-size:12px;color:var(--muted)}.queue-metrics strong{font-size:22px}.sla-list{display:grid;grid-template-columns:repeat(4,1fr);border:1px solid var(--line);border-radius:9px;overflow:hidden}.sla-list div{padding:11px;border-right:1px solid var(--line)}.sla-list div:last-child{border:0}.sla-list span,.sla-list strong{display:block}.sla-list span{font-size:12px;color:var(--muted)}.report-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.report-wide{grid-column:1/-1}.bar-list{display:grid;gap:16px}.bar-row>div:first-child{display:flex;justify-content:space-between;margin-bottom:6px}.bar{height:9px;background:#e9eef4;border-radius:99px;overflow:hidden}.bar i{display:block;height:100%;background:linear-gradient(90deg,var(--brand),var(--brand2));border-radius:inherit}.priority-bar.critical i{background:var(--danger)}.priority-bar.high i{background:var(--warn)}.priority-bar.normal i{background:var(--brand)}.priority-bar.low i{background:#7b8794}.inline-bar{display:inline-block;width:160px;margin-right:8px;vertical-align:middle}@media(max-width:1000px){.shell{grid-template-columns:1fr}.sidebar{height:auto;position:relative}.sidebar-foot{position:static;margin-top:20px}.metrics,.metrics-6{grid-template-columns:repeat(2,1fr)}.grid-2{grid-template-columns:1fr}.queue-grid{grid-template-columns:1fr}}@media(max-width:650px){.content,.topbar{padding-left:16px;padding-right:16px}.toolbar{grid-template-columns:1fr}.metrics,.metrics-6{grid-template-columns:1fr}.headline{display:block}.headline .btn,.headline .badge{margin-top:12px}.panel{overflow:auto}.report-grid{grid-template-columns:1fr}.report-wide{grid-column:auto}.queue-metrics{grid-template-columns:1fr}.sla-list{grid-template-columns:repeat(2,1fr)}.sla-list div:nth-child(2){border-right:0}.sla-list div:nth-child(-n+2){border-bottom:1px solid var(--line)}}

/* Identidade oficial Capital Suporte */
.login{padding:32px;background:radial-gradient(circle at 18% 15%,#16465d 0,#071b2a 48%,#04111b 100%)}
.login-shell{width:min(1060px,96vw);display:grid;grid-template-columns:minmax(0,1.08fr) minmax(390px,.92fr);border:1px solid #28556b;border-radius:26px;overflow:hidden;background:#fff;box-shadow:0 30px 90px #0009}
.login-brand-panel{padding:54px;display:flex;flex-direction:column;justify-content:center;background:linear-gradient(145deg,#061722,#0b3448);color:#fff}
.login-brand-panel img{width:min(410px,100%);height:auto;filter:drop-shadow(0 16px 32px #0007);margin-bottom:38px}
.login-brand-panel>span{font-size:11px;font-weight:900;letter-spacing:.18em;color:#74d8e8}
.login-brand-panel h1{font-size:34px;line-height:1.15;margin:14px 0 12px;max-width:560px}
.login-brand-panel p{color:#b9d7e2;font-size:16px;max-width:540px}
.login-card{width:auto;border-radius:0;box-shadow:none;padding:54px;display:flex;flex-direction:column;justify-content:center}
.login-product{display:grid;margin-bottom:28px}.login-product span{font-size:11px;font-weight:900;letter-spacing:.15em;color:var(--brand)}.login-product strong{font-size:28px;color:#10243a}.login-product small{color:var(--muted)}
.login-card h2{font-size:25px;margin:0 0 4px}.login-card .btn{margin-top:7px}.login-note{display:block;text-align:center;color:var(--muted);margin-top:18px}
.brand-sidebar{padding:0 8px 28px;display:grid}.brand-sidebar img{width:190px;max-width:100%;height:auto;filter:drop-shadow(0 10px 24px #0008);margin-bottom:18px}.brand-sidebar strong{font-size:18px;color:#fff}.brand-sidebar small{color:#8fc8d8;text-transform:uppercase;letter-spacing:.1em;font-size:9px;font-weight:800}
@media(max-width:820px){.login-shell{grid-template-columns:1fr}.login-brand-panel{padding:34px}.login-brand-panel img{width:280px;margin-bottom:20px}.login-brand-panel h1{font-size:27px}.login-card{padding:34px}}

/* Console operacional */
.shell{grid-template-columns:276px minmax(0,1fr)}.sidebar{padding:22px 18px;background:linear-gradient(180deg,#071b2a,#061722)}
.nav{display:grid;gap:3px}.nav-label{display:block;margin:20px 13px 7px;color:#5e8b9d;font-size:10px;font-weight:900;letter-spacing:.16em}.nav a{display:flex;align-items:center;gap:11px;padding:11px 13px;color:#a9c7d2;border:1px solid transparent}.nav a.active{background:linear-gradient(90deg,#123b52,#0d3043);border-color:#24536a;box-shadow:0 10px 24px #0002}.nav-icon{width:25px;height:25px;display:grid;place-items:center;border:1px solid #315b6d;border-radius:8px;color:#79cfe0;font-size:10px}.nav a.active .nav-icon{background:#58cfe3;color:#04202c;border-color:#58cfe3}.sidebar-foot{display:flex;align-items:center;gap:10px;padding:16px 8px 0}.presence{width:9px;height:9px;border-radius:50%;background:#43d68e;box-shadow:0 0 0 4px #43d68e22}.sidebar-foot strong{display:block;color:#fff}.sidebar-foot .muted{font-size:12px;color:#729aaa}.topbar{height:78px;padding:0 clamp(22px,3vw,44px)}.top-actions{display:flex;align-items:center;gap:12px}.environment{font-size:10px;font-weight:900;letter-spacing:.12em;color:#16835a;background:#e7f7ef;border:1px solid #c8ead8;border-radius:99px;padding:6px 9px}.content{padding:30px clamp(22px,3vw,44px);max-width:1600px;margin:0 auto;width:100%}
.command-head{display:flex;justify-content:space-between;align-items:flex-end;gap:24px;margin-bottom:24px}.command-head h1{font-size:34px;letter-spacing:-.035em;margin:5px 0 3px}.command-head p{margin:0;color:var(--muted)}.command-actions{display:flex;gap:9px}.executive-metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.metric{box-shadow:0 10px 28px rgba(16,36,58,.06);position:relative;overflow:hidden}.metric:before{content:'';position:absolute;left:0;top:0;right:0;height:3px;background:#dbe6ef}.metric-accent:before{background:linear-gradient(90deg,#0b6fa4,#19b8c8)}.metric span{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.08em}.success-text{color:var(--ok)}
.dashboard-grid{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:18px;align-items:start}.panel-head{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:19px 20px;border-bottom:1px solid var(--line)}.panel-head.compact{padding:0 0 14px}.panel-head h2{margin:3px 0 0;font-size:19px}.panel-head>a,.text-link{color:var(--brand);font-weight:800;font-size:13px}.worklist{display:grid}.work-item{display:grid;grid-template-columns:8px minmax(260px,1.5fr) minmax(120px,.6fr) minmax(130px,.6fr);gap:14px;align-items:center;padding:15px 20px;border-bottom:1px solid var(--line);transition:.15s ease}.work-item:hover{background:#f7fbfe}.priority-mark{width:7px;height:36px;border-radius:99px;background:#8fa1b2}.priority-mark.critical{background:var(--danger)}.priority-mark.high{background:var(--warn)}.priority-mark.normal{background:#268cb7}.work-main strong,.work-main small,.work-status span,.work-status small{display:block}.work-main small,.work-status small{color:var(--muted);font-size:12px;margin-top:2px}.work-queue{color:#466275;font-size:13px}.work-status{text-align:right}.work-status span{font-weight:750}.right-rail{display:grid;gap:18px}.rail-card{padding:20px}.rail-card h2{margin:4px 0 15px}.rail-list{display:grid}.rail-list>div{display:flex;justify-content:space-between;gap:10px;padding:11px 0;border-bottom:1px solid var(--line)}.rail-list>div:last-child{border:0}.rail-list span{display:flex;align-items:center;gap:8px}.rail-list i{width:7px;height:7px;border-radius:50%;background:#2bb4ca}.throughput{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:15px 0}.throughput>div{padding:14px;background:#f4f8fb;border-radius:10px}.throughput span,.throughput strong{display:block}.throughput span{font-size:11px;color:var(--muted);text-transform:uppercase}.throughput strong{font-size:24px;margin-top:4px}.empty-state{padding:50px;display:grid;text-align:center;color:var(--muted)}.empty-state strong{font-size:18px;color:var(--ink)}
@media(max-width:1180px){.dashboard-grid{grid-template-columns:1fr}.right-rail{grid-template-columns:1fr 1fr}.work-item{grid-template-columns:8px minmax(220px,1fr) 130px 130px}}
@media(max-width:1000px){.shell{grid-template-columns:1fr}.sidebar{height:auto}.executive-metrics{grid-template-columns:repeat(2,1fr)}.brand-sidebar img{width:170px}.sidebar-foot{position:static}}
@media(max-width:720px){.command-head{align-items:flex-start;flex-direction:column}.command-actions{width:100%}.command-actions .btn{flex:1}.executive-metrics{grid-template-columns:1fr 1fr}.right-rail{grid-template-columns:1fr}.work-item{grid-template-columns:7px minmax(0,1fr);gap:10px}.work-queue,.work-status{grid-column:2;text-align:left}.environment{display:none}}
@media(max-width:480px){.executive-metrics{grid-template-columns:1fr}.command-head h1{font-size:29px}.command-actions{flex-direction:column}.topbar-sub{display:none}}

/* Gestão de clientes, catálogo e ciclo ITIL */
.management-grid{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(330px,.6fr);gap:18px;align-items:start}.management-grid>aside{position:sticky;top:96px}.category-list{display:grid}.category-list article{display:grid;grid-template-columns:105px minmax(0,1fr) auto;gap:16px;align-items:center;padding:17px 20px;border-bottom:1px solid var(--line)}.category-list article:last-child{border:0}.category-list p{margin:3px 0 0;color:var(--muted)}.category-code{font:700 11px ui-monospace,Consolas,monospace;color:#247e9c;background:#e8f5f8;border-radius:7px;padding:6px 8px;text-align:center}.ticket-create-layout{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:18px;align-items:start}.ticket-create-layout>.panel{padding:26px}.form-section-title{display:flex;align-items:center;gap:11px;margin:4px 0 8px;padding-top:18px;border-top:1px solid var(--line)}.form-section-title:first-of-type{border:0;padding-top:0}.form-section-title>span{width:30px;height:30px;display:grid;place-items:center;border-radius:9px;background:#0b6fa4;color:#fff;font-weight:900}.form-section-title strong,.form-section-title small{display:block}.form-section-title small{color:var(--muted)}.form-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.matrix-note{display:flex;justify-content:space-between;gap:18px;padding:13px 15px;border-left:3px solid #1eb4c8;background:#edf9fb;border-radius:0 9px 9px 0;margin:4px 0 20px}.matrix-note span{color:#486979}.process-aside{padding:23px;position:sticky;top:96px}.process-aside h2{margin:5px 0 18px}.process-aside ol{list-style:none;padding:0;margin:0;counter-reset:process}.process-aside li{display:grid;grid-template-columns:28px 1fr;gap:3px 10px;padding:14px 0;border-bottom:1px solid var(--line);counter-increment:process}.process-aside li:before{content:counter(process);grid-row:1/3;width:25px;height:25px;display:grid;place-items:center;border-radius:50%;background:#e5f3f7;color:#14738d;font-weight:900;font-size:11px}.process-aside li b,.process-aside li span{grid-column:2}.process-aside li span{color:var(--muted);font-size:12px}.ticket-command{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:22px}.ticket-command h1{font-size:31px;margin:5px 0 8px}.sla-chip{font-size:12px;font-weight:800;color:#176c86;background:#e7f5f8;border-radius:99px;padding:5px 10px}.sla-chip.late{background:#fff0f2;color:var(--danger)}.ticket-detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 350px;gap:18px;align-items:start}.ticket-facts{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.ticket-facts>div{padding:12px;background:#f6f9fc;border:1px solid #e7edf3;border-radius:9px}.ticket-facts span,.ticket-facts strong{display:block}.ticket-facts span{font-size:10px;text-transform:uppercase;letter-spacing:.07em;color:var(--muted)}.ticket-facts strong{margin-top:4px;overflow-wrap:anywhere}.description-block{padding-top:20px;margin-top:20px;border-top:1px solid var(--line)}.description-block p{font-size:16px;line-height:1.75}.history-panel{margin-top:18px}.panel-title-row{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:20px}.panel-title-row h2{margin:3px 0}.event{padding:11px 13px;background:#f8fafc;border-radius:0 9px 9px 0}.event header{display:flex;justify-content:space-between;gap:12px;margin-bottom:6px}.interaction-form{margin-top:22px;padding-top:20px;border-top:1px solid var(--line)}.service-panel{position:sticky;top:96px}.ticket-table-panel{overflow:auto}.ticket-table-panel table{min-width:1050px}
@media(max-width:1050px){.management-grid,.ticket-create-layout,.ticket-detail-grid{grid-template-columns:1fr}.management-grid>aside,.process-aside,.service-panel{position:static}.form-grid{grid-template-columns:1fr 1fr}}
@media(max-width:650px){.form-grid,.ticket-facts{grid-template-columns:1fr}.category-list article{grid-template-columns:1fr}.matrix-note,.ticket-command{flex-direction:column}.ticket-create-layout>.panel{padding:18px}.event header{flex-direction:column}}

/* Abertura em tela ampla */
.ticket-create-layout{grid-template-columns:minmax(0,1fr);max-width:none}.ticket-create-layout>.panel{width:100%}.process-aside{position:static;top:auto}.process-aside ol{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.process-aside li{border:1px solid var(--line);border-radius:11px;padding:14px;background:#f8fbfd}.process-aside li:last-child{border:1px solid var(--line)}
@media(max-width:900px){.process-aside ol{grid-template-columns:1fr 1fr}}
@media(max-width:560px){.process-aside ol{grid-template-columns:1fr}}

/* Workspace de geração de ticket */
.route-ticket-new .content{max-width:none;margin:0;padding:30px clamp(24px,3vw,48px) 54px}.request-header{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;margin-bottom:22px}.request-header h1{font-size:36px;letter-spacing:-.04em;margin:5px 0}.request-header p{margin:0;color:var(--muted);font-size:16px}.service-request-form{display:grid;gap:14px}.request-section{display:grid;grid-template-columns:260px minmax(0,1fr);gap:30px;background:#fff;border:1px solid var(--line);border-radius:12px;padding:24px 26px;box-shadow:0 8px 24px rgba(16,36,58,.05)}.request-section>header{display:flex;gap:12px;align-items:flex-start;padding-right:24px;border-right:1px solid var(--line)}.request-section>header>span{flex:0 0 34px;height:34px;display:grid;place-items:center;background:#0b6fa4;color:#fff;border-radius:8px;font-weight:900;font-size:12px}.request-section h2{font-size:18px;margin:0}.request-section header p{margin:5px 0 0;color:var(--muted);font-size:13px}.request-fields{display:grid;gap:14px}.request-fields.three{grid-template-columns:repeat(3,minmax(0,1fr))}.request-fields label{margin:0}.request-fields textarea{min-height:150px}.classification-rule{grid-column:2;display:grid;grid-template-columns:auto auto minmax(0,1fr);gap:10px;align-items:center;padding:11px 13px;margin-top:-8px;background:#eef8fb;border-left:3px solid #1ab3c6;border-radius:0 8px 8px 0}.classification-rule span{font-size:9px;font-weight:900;letter-spacing:.12em;color:#14758e}.classification-rule p{margin:0;color:#577582}.request-actions{display:flex;align-items:center;justify-content:space-between;gap:20px;background:#071b2a;color:#fff;border-radius:12px;padding:18px 22px;box-shadow:0 16px 38px #071b2a22}.request-actions strong,.request-actions span{display:block}.request-actions span{color:#9fc2d0;font-size:13px;margin-top:2px}.request-actions .btn-primary{min-width:190px;background:#59cee3;color:#05202c;padding:13px 20px}
.sidebar{display:flex;flex-direction:column;overflow:hidden}.brand-sidebar{flex:0 0 auto}.sidebar .nav{flex:1;min-height:0;overflow-y:auto;padding-right:4px;scrollbar-width:thin;scrollbar-color:#315b6d transparent}.sidebar-foot{position:static;left:auto;right:auto;bottom:auto;flex:0 0 auto;margin-top:auto}
@media(max-width:1050px){.request-section{grid-template-columns:1fr}.request-section>header{border-right:0;border-bottom:1px solid var(--line);padding:0 0 16px}.classification-rule{grid-column:1}.request-fields.three{grid-template-columns:1fr 1fr}}
@media(max-width:680px){.request-header,.request-actions{align-items:flex-start;flex-direction:column}.request-fields.three{grid-template-columns:1fr}.classification-rule{grid-template-columns:1fr}.request-actions .btn{width:100%}.request-section{padding:19px}}

/* Contenção de largura e navegação da fila */
html,body{max-width:100%;overflow-x:hidden}.main,.content,.ticket-detail-grid,.ticket-detail-grid>div{min-width:0}.ticket-table-panel{max-width:100%;overflow-x:auto}.ticket-table-panel table{min-width:0;width:100%;table-layout:fixed}.ticket-table-panel th:nth-child(1){width:28%}.ticket-table-panel th:nth-child(2){width:22%}.ticket-table-panel th:nth-child(3){width:12%}.ticket-table-panel th:nth-child(4){width:10%}.ticket-table-panel th:nth-child(5){width:15%}.ticket-table-panel th:nth-child(6){width:13%}.ticket-table-panel th,.ticket-table-panel td{overflow-wrap:anywhere;word-break:normal}.ticket-title{display:block;color:#0b6fa4;line-height:1.35}.ticket-title:hover{text-decoration:underline}.ticket-row-action{display:inline-flex;margin-top:8px;color:#0b6fa4;font-size:12px;font-weight:900}
@media(max-width:900px){.ticket-table-panel table{min-width:780px;table-layout:auto}}

/* Contatos do solicitante e responsividade do formulário */
.request-fields>*{min-width:0}.request-fields.contact-fields,.request-fields.classification-fields{grid-template-columns:repeat(2,minmax(0,1fr))}.request-fields input,.request-fields select{min-width:0;font-size:14px}.classification-rule{grid-column:2}
.requester-panel{display:grid;gap:18px}.requester-head{display:flex;align-items:center;gap:14px}.requester-avatar{width:50px;height:50px;display:grid;place-items:center;border-radius:14px;background:linear-gradient(135deg,#0b6fa4,#21b5c7);color:#fff;font-size:20px;font-weight:900}.requester-head h2{margin:2px 0 0;font-size:22px}.requester-head p{margin:2px 0 0;color:var(--muted)}.requester-data{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.requester-data>div{padding:12px 13px;border:1px solid var(--line);border-radius:9px;background:#f8fafc;min-width:0}.requester-data span,.requester-data strong{display:block}.requester-data span{font-size:10px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted)}.requester-data strong{margin-top:4px;overflow-wrap:anywhere}.contact-actions{display:flex;gap:9px;flex-wrap:wrap}.contact-btn{display:inline-flex;align-items:center;justify-content:center;padding:10px 13px;border-radius:9px;font-size:13px;font-weight:900;border:1px solid var(--line);background:#eef3f7;color:#173247}.contact-btn.email{background:#e8f3fa;color:#0b6fa4;border-color:#c5deed}.contact-btn.phone{background:#eef5ff;color:#245f9b;border-color:#cedef0}.contact-btn.whatsapp{background:#e7f8ee;color:#087a43;border-color:#bfe8d0}.contact-btn.disabled{color:#8996a3;background:#f5f6f7}.ticket-context{margin-top:18px}
.reply-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.whatsapp-api-btn{background:#0a8f50;color:#fff;border-color:#087a43}.whatsapp-api-btn:hover{background:#087a43}.whatsapp-api-btn:disabled{opacity:.45;cursor:not-allowed}.whatsapp-api-status{flex-basis:100%;color:var(--muted)}
.contact-btn.whatsapp-store-btn,.whatsapp-reply-btn{display:inline-grid;place-items:center;width:58px;height:58px;min-width:58px;min-height:58px;padding:0;border:3px solid #fff;border-radius:50%;background:#4f8994;color:#fff;box-shadow:0 12px 28px rgba(7,27,42,.28);font-weight:900}.contact-btn.whatsapp-store-btn:hover,.whatsapp-reply-btn:hover{background:#31bdd5;color:#071b2a;transform:translateY(-2px)}.contact-btn.whatsapp-store-btn svg,.whatsapp-reply-btn svg{width:30px;height:30px;display:block}.contact-btn.whatsapp-store-btn span,.whatsapp-reply-btn span{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.whatsapp-reply-btn{text-decoration:none}
.contact-btn.whatsapp-store-btn.disabled,.whatsapp-reply-btn.disabled{opacity:.5;cursor:not-allowed;box-shadow:none;transform:none}:root{--bg:#eef7f9;--ink:#071b2a;--muted:#58707d;--line:#d8e6ea;--brand:#176b78;--brand2:#31bdd5;--nav:#071b2a}
@media(max-width:1500px){.request-section{grid-template-columns:220px minmax(0,1fr)}.request-fields.contact-fields,.request-fields.classification-fields{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:1100px){.request-section{grid-template-columns:1fr}.request-section>header{border-right:0;border-bottom:1px solid var(--line);padding:0 0 16px}.classification-rule{grid-column:1}.ticket-detail-grid{grid-template-columns:1fr}.service-panel{position:static}}
@media(max-width:700px){.request-fields.contact-fields,.request-fields.classification-fields,.requester-data{grid-template-columns:1fr}.contact-actions{display:grid}.contact-btn{width:100%}}
.contact-editor{margin:14px 0 18px;border:1px solid var(--line);border-radius:9px;padding:10px 12px;background:#f8fafc}.contact-editor summary{cursor:pointer;color:#0b6fa4;font-weight:900}.contact-editor[open] summary{margin-bottom:10px}.contact-editor label{margin:10px 0}

/* Dashboard visual do ciclo dos chamados */
.lifecycle-panel{margin-bottom:18px;padding:20px;overflow:visible}.lifecycle-head{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;margin-bottom:17px}.lifecycle-head h2{margin:3px 0 0;font-size:20px}.lifecycle-total{color:var(--muted);font-size:13px;font-weight:700}.lifecycle-discs{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:13px}.lifecycle-disc{min-width:0;display:grid;grid-template-columns:86px minmax(0,1fr);align-items:center;gap:13px;padding:16px;border:1px solid var(--line);border-radius:12px;background:#fbfdff}.status-donut{width:86px;height:86px;overflow:visible}.donut-track,.donut-progress{fill:none;stroke-width:4}.donut-track{stroke:#e8edf3}.donut-progress{stroke-linecap:round;transition:stroke-dasharray .3s ease}.status-donut text{font:800 9px Inter,Segoe UI,Arial,sans-serif;fill:var(--ink)}.lifecycle-copy{min-width:0}.lifecycle-copy strong,.lifecycle-copy span,.lifecycle-copy small{display:block}.lifecycle-copy strong{font-size:15px}.lifecycle-copy span{min-height:38px;margin:3px 0;color:var(--muted);font-size:12px;line-height:1.35}.lifecycle-copy small{font-weight:850}.donut-open{border-top:3px solid #2b88b8}.donut-open .donut-progress{stroke:#2b88b8}.donut-open .lifecycle-copy small{color:#2175a0}.donut-service{border-top:3px solid #19a6b8}.donut-service .donut-progress{stroke:#19a6b8}.donut-service .lifecycle-copy small{color:#128292}.donut-pending{border-top:3px solid #e5a12c}.donut-pending .donut-progress{stroke:#e5a12c}.donut-pending .lifecycle-copy small{color:#ad7010}.donut-finished{border-top:3px solid #2c9a65}.donut-finished .donut-progress{stroke:#2c9a65}.donut-finished .lifecycle-copy small{color:#237d53}
@media(max-width:1200px){.lifecycle-discs{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:650px){.lifecycle-head{align-items:flex-start;flex-direction:column}.lifecycle-discs{grid-template-columns:1fr}.lifecycle-disc{grid-template-columns:78px minmax(0,1fr)}.status-donut{width:78px;height:78px}}

/* Chamado em popup de largura total */
body.ticket-modal-open{overflow:hidden}.ticket-modal[hidden]{display:none}.ticket-modal{position:fixed;inset:0;z-index:1000;padding:14px;background:rgba(4,17,27,.78);backdrop-filter:blur(5px)}.ticket-modal-shell{width:100%;height:100%;display:grid;grid-template-rows:auto minmax(0,1fr);overflow:hidden;background:var(--bg);border:1px solid #315b6d;border-radius:14px;box-shadow:0 28px 90px #0008}.ticket-modal-header{min-height:68px;display:flex;align-items:center;justify-content:space-between;gap:18px;padding:11px 18px;background:#071b2a;color:#fff;border-bottom:1px solid #284b60}.ticket-modal-header span,.ticket-modal-header strong{display:block}.ticket-modal-header span{font-size:9px;font-weight:900;letter-spacing:.15em;color:#59cee3}.ticket-modal-header strong{font-size:18px}.ticket-modal-actions{display:flex;align-items:center;gap:9px}.ticket-modal-actions .btn{padding:9px 12px}.ticket-modal-close{border:1px solid #477084;border-radius:9px;padding:9px 12px;background:#12384d;color:#fff;font-weight:850;cursor:pointer}.ticket-modal-close:hover{background:#1b4d66}.ticket-modal-frame{width:100%;height:100%;border:0;background:var(--bg)}
@media(max-width:650px){.ticket-modal{padding:0}.ticket-modal-shell{border:0;border-radius:0}.ticket-modal-header{align-items:flex-start;padding:10px 12px}.ticket-modal-header strong{font-size:15px}.ticket-modal-actions .btn{display:none}.ticket-modal-close{padding:8px 10px}}
.embed-view .sidebar,.embed-view .topbar{display:none}.embed-view .shell{display:block;min-height:100vh}.embed-view .content{max-width:none;width:100%;margin:0;padding:24px clamp(18px,3vw,42px) 48px}.embed-view .ticket-command{margin-top:0}